Frequently asked questions
Answers about estimates, services, our team and the areas we serve.
Estimates and booking
How do I get a free estimate?
Fill out the estimate form with a few details about your home. We call you to set up a visit, see the home in person, and then send you a price. We do not give estimates over the phone.
Is the estimate really free?
Yes. The estimate and walkthrough are free, and there is no obligation to book.
How long does the estimate form take?
About two minutes. A rough idea of your home's size is enough. We confirm the details during the walkthrough.
What happens after I send the form?
We call you to set up a time to see your home. After the visit we send you a price, and once you approve it we schedule your first cleaning.
Can I get a price over the phone?
No. Every home is different, so we only price a cleaning after seeing the home in person. The visit is free and there is no obligation to book.
Services
What is the difference between general and deep cleaning?
General cleaning covers dusting, floors, kitchens and bathrooms. Deep cleaning adds hand-wiped baseboards, doors, cabinet fronts and upholstery, and we vacuum under the furniture.
Can you clean the oven and fridge?
Yes. Oven cleaning and fridge cleaning are add-ons for an additional charge. Choose them in your estimate request or mention them during the walkthrough.
Should my first visit be a deep clean?
If your home has not had a professional cleaning in a while, starting with a deep clean usually gives better results. We will recommend the right option during your walkthrough.
How long does a deep clean take?
It depends on the size and condition of the home. We give you a time estimate along with your price after the visit.
Can you clean between tenants?
Yes. Landlords and property managers can book a cleaning between move-out and move-in. Let us know the dates and we will fit it in.
What size offices do you clean?
We focus on small offices and professional suites. Tell us about your space in the estimate form and we will let you know if it is a good fit.
Trust and safety
Are your cleaners background-checked and insured?
Yes. Every Kiss Cleaning professional is background-checked, and the company is licensed and insured.
What if I am not happy with a cleaning?
Every service comes with a 100% satisfaction guarantee. Let us know and we will make it right.
Do I need to be home during the cleaning?
That is up to you. Let us know your preference when we schedule, and we will plan around it.
Service area
Which areas do you serve?
Memphis, Germantown, Collierville, Cordova, Arlington, Lakeland and Eads, Tennessee.
What if my town is not listed?
Include your ZIP code in the estimate form. If we can reach you, we will let you know.
Working with us
Is Kiss Cleaning hiring?
We are always glad to hear from reliable, detail-oriented cleaners. Apply on our Work With Us page.
Do I need cleaning experience to apply?
No. Experience helps, but we also train new cleaners who care about doing the job well.
Still have a question?
Send an estimate request and ask us anything in the notes. We will get back to you.